A Solutions service
Outsource your default prevention program
With full-service outsourcing, you can focus your resources on students while we manage all aspects of default prevention for you—from data management to email and letter campaigns, as well as skip-tracing and individual counseling.
Our services include:
- Outbound calling campaigns with quick connect to our advisors
- Specialized unattended dialer campaigns
- Letter campaigns throughout delinquency
- Timely email campaigns
- Dedicated repayment resources website for borrowers, includes a live web chat option
- Enhanced, comprehensive support for borrowers who are requesting a deferment, forbearance or alternative payment plan
- Three-way calls that promote repayment resolutions between borrowers and loan servicers
- Skip-tracing specialists utilize an advanced investigative platform that provides a vast collection of records
Our proprietary software—LoanTracker—enables us to use predictive modeling and delinquency staging to engineer our efforts to focus on your borrowers who are most at risk of default.
Schools can use the LoanTracker dashboard, which provides critical cohort default rate data at a glance. With this tool, schools can predict cohort default rates with real-time data using Department of Education formulas.