Focus your resources on students while we help manage the default prevention process for you—from data management to email and letter campaigns, as well as skip tracing and individual counseling.
Default prevention program
LoanTracker, our proprietary software, enables us to engineer our efforts to focus on borrowers most at risk of default.
- Progressive waterfall skip tracing includes multi-vendor batch submission and intensive manual search for contact information
- Outbound calling campaigns to help students avoid default
- Grace counseling
- Live chat available during hours of operation
- One-on-one delinquency counseling
- Targeted and timely email and letter campaigns
- Repayment resources website provides information in simple, everyday language
Monitoring and reporting tools
The LoanTracker dashboard provides transparency for schools to monitor the effectiveness of our default prevention activities.
- Intuitive and innovative
- Predictive modeling and delinquency staging targets the most at-risk borrowers
- Graphical summaries that highlight trends
- Schools generate reports when they need them: real-time and on-demand
- Executive summary reports
- Automated Incorrect Data Challenge (IDC) identification