Get help from the Ombudsman
If you have a student loan dispute that you are unable to solve on your own, the Ombudsman can help.
Before you contact the Ombudsman, be sure to work through the customer service process with your loan holder, they will help you try to find a solution. If customer service can't help you, ask to speak with the Ombudsman.
If you don’t know who your loan holder is, go to the National Student Loan Data System (NSLDS), which is the central database for all federal student loan information. If ECMC holds your loans and you have tried to resolve your issue but still need help, it’s time to contact the ECMC Ombudsman.
Submit your request for ECMC Ombudsman assistance
To get started, you must complete an Ombudsman intake form and send it to our Ombudsman office. The Ombudsman will contact you within 10 days.
You can fill out the Ombudsman form online.
Or you can print and fill out the 
Ombudsman form and mail or fax the form to ECMC.
Be sure to include any supporting documentation you have.
Mail the Ombudsman form to:
ECMC
Attention: Ombudsman Office
P.O. Box 75906
St. Paul, MN 55175-0909
Or fax the form to:
1-877-645-7479
Attention: Ombudsman Office
Ombudsman Office of the U.S. Department of Education
If your issue is unresolved after working with your loan holder's Ombudsman, you can contact the Ombudsman Office of the U.S. Department of Education.
Visit the Federal Student Aid (FSA) Ombudsman online or contact them directly.
U.S. Department of Education
FSA Ombudsman
830 First Street NE
Fourth Floor
Washington, DC 20202-5144
1-877-557-2575
202-275-0549 (fax)
