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Updates to services and processes
Letting you know when change happens

ECMC is ready to adapt to change and still offer reliable, constant service. Look here for the updates that affect how we work with our lender partners.

Online claims payment reports

Effective October 27, 2011, lenders and servicers must retrieve claim payment reports via ECMC’s Online Reports. If you do not have access to Online Reports, contact Missy Blahna at mblahna@ecmc.org or 1-888-221-3262 ext. 5206

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Changes to ECMC loan repurchase process

ECMC will be implementing changes to its loan repurchase process to make it easier for you to access timely information. These changes will be effective Tuesday, February 22, 2011.

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Common Manual updates available

Keep track of the Common Manual batch distribution for 2011—2012.

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I can't afford my payments, how can I lower them? Are there ways to get my loans forgiven or even canceled? I have missed several payments now what? I'm worried I won't be able to make my payment, what can I do? What if I don't pay?