If ECMC holds your loan(s), you can contact customer service to address your dispute. If you don't know who your loan holder(s) is, go to the National Student Loan Data System (NSLDS).
You can call customer service at 866-722-3833.
You can fill out the account resolution form online.
If your issue is unresolved after working with our customer service department, you can contact ECMC's Ombudsman at firstname.lastname@example.org.
If your issue is unresolved after working with ECMC's Ombudsman, contact the Ombudsman Office of the U.S. Department of Education.
Visit the Federal Student Aid (FSA) Ombudsman online or contact them directly.
U.S. Department of Education
830 First Street NE
Washington, DC 20202-5144