Account resolution

Get help from customer service

If ECMC holds your loan(s), you can contact customer service to address your dispute. If you don't know who your loan holder(s) is, go to the National Student Loan Data System (NSLDS).

Contact customer service

By phone
You can call customer service at 866-722-3833.

Online
You can fill out the account resolution form online.

ECMC's Ombudsman

If your issue is unresolved after working with our customer service department, you can contact ECMC's Ombudsman at ombudsman@ecmc.org.

Ombudsman Office of the U.S. Department of Education

If your issue is unresolved after working with ECMC's Ombudsman, contact the Ombudsman Office of the U.S. Department of Education.

Visit the Federal Student Aid (FSA) Ombudsman online or contact them directly.

U.S. Department of Education
FSA Ombudsman
830 First Street NE
Fourth Floor
Washington, DC 20202-5144

1-877-557-2575
202-275-0549 (fax)