Third-party guarantor servicing

For more than 20 years, ECMC has provided support for the administration of federal student loan programs through a comprehensive suite of services, including default portfolio management, claims servicing, default prevention and in-house bankruptcy portfolio management. Our corporate mission is to help students succeed, which drives standards of excellence that we set for our customer service and call center interactions with borrowers, as well as the financial literacy programs and scholarships we provide to students in need.

ECMC entered the third-party Federal Family Education Loan Program (FFELP) guarantor loan servicing market in order to provide a solid foundation for guaranty agencies looking for a relationship-based, cost-effective, FISMA-ready solution.

What to expect from ECMC as a third-party guarantor servicer:

• Our system meets all regulatory requirements, and all NIST 800-53 standards, which is the basis for the Federal Information Security Management Act (FISMA).
• Our approach is relationship-based to meet and support the needs of our guarantor clients, and to provide an effortless servicing experience. ECMC works alongside its guarantor clients as a committed and flexible partner.
• Our team supports our client's regulatory reporting requirements, which can be customized to meet the needs of each guaranty agency.
• Our guarantor servicing clients receive personalized service from a relationship manager, providing direct access to decision makers who respond quickly to questions and requests. The relationship manager is supported by an empowered, accountable team with long-term student loan experience.