For more than 20 years, ECMC has provided support for the administration of federal student loan programs through a comprehensive suite of services, including default portfolio management, claims servicing, default prevention and in-house bankruptcy portfolio management. Our corporate mission is to help students succeed, which drives standards of excellence that we set for our customer service and call center interactions with borrowers, as well as the financial literacy programs and scholarships we provide to students in need.
ECMC entered the third-party Federal Family Education Loan Program (FFELP) guarantor loan servicing market in order to provide a solid foundation for guaranty agencies looking for a relationship-based, cost-effective, FISMA-ready solution.
What to expect from ECMC as a third-party guarantor servicer: