Solutions Clients and Testimonials

“I have been struggling for the past 1 1/2 years or so to try to resolve this issue; however, there has been no progression in resolution. After working with Trisha, I feel like this is not going to fall through the cracks again and again. She will make sure all parties involved (servicers) and we will finally get to a resolution…I have all the tools needed to be successful this time.”

“Not only did Ashley-Beth help me with all of my questions, she actually knew to ask questions that I didn't realize I needed answered. I am extremely satisfied and actually grateful for her help.”

“Jose was very knowledgeable and helpful. He gave me more information on how to manage, and what to do about my student loans, than the school I was attending. Thank you, Jose.”

“Thank you for all your help this morning. You really helped me identify the need and necessary action steps to continue moving forward.”

“The ECMC representative was very helpful and gave informative information that saved me a lot of headache in the future. Thank you for the excellent customer service!”

“Definitely had more information provided than what I asked for, but it was information I will use in the future! Very thorough. Don't find that level of service anymore.”

“Kegan was absolutely helpful, and was able to work with me in such a time crunch and provide amazing service! Absolutely great service…will definitely recommend ECMC to anyone I know that is currently in need of help with school loans.”

“I was so stressed and overwhelmed when I called in. I was put right at ease and walked through every step of putting my loans on hold while I worked on an IDR. My employment has special challenges and these questions were also answered. I got off the phone feeling so much better. Thank you so much.”

“Kou was so helpful and respectful. I prefer going to him as he knows my situation. I'm sure your other representatives are just as kind and respectful, but Kou is it for me.”

“What a helpful resource! At a very challenging time in my life, Lexi called and skillfully helped me to navigate my challenges with my student loan. She was professional, personable and gracious. Lexi supported me in reaching out to the loan servicer as well as the organization working on the discharge of my loan to verify that they had received my paperwork.”