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Terms of Use

Your use of the Educational Credit Management Corporation ("ECMC") Website represents your agreement to comply with all terms, including notices, of this Website and our Privacy Policy. ECMC may change these terms at any time, and your use of this Website is subject to the changes. If you do not accept these terms, do not use this Website.

Terms of Use
Your use of the Educational Credit Management Corporation ("ECMC") Website represents your agreement to comply with all terms, including notices, of this Website and our Privacy Policy. These Terms of Use cover ECMC's website and all online forms on this Website used to collect personal information; it does not cover third party sites that are linked to or from the websites ("Website"). ECMC may change these terms at any time, and your use is subject to the changes. Such changes to these Terms of Use are effective upon posting on the Website and your use of the Website after such posting will constitute your acceptance of such changes. If you do not accept these terms, do not use this Website. Use or reproduction of the content or materials for any purpose not expressly permitted by ECMC in writing is prohibited. ECMC reserves the right, in its sole discretion, to terminate your access to all or part of this Website, with or without notice.

Copyright © 2023 Educational Credit Management Corporation. All rights reserved. One copy of the information presented here may be downloaded so long as the information remains intact—with a copyright notice clearly visible—and is not resold or redistributed without prior written permission of ECMC.

The ECMC Group, ECMC, ECMC Education, Solutions at ECMC, ECMC FAB, ECMC Foundation, Inc., ECMC Holdings, Inc., and Records & Receivable Management Corporation names and logos and all related product service names are trademarks, service marks or registered trademarks of their respective owners.

All materials, information and services included in or available through this Website are provided "as is" and "as available" for your use. ECMC disclaims all warranties of any kind, either express or implied, including, but not limited to, implied warranties of TITLE, merchantability, fitness for a particular purpose or non-infringement, or any warranty arising from a course of dealing, usage or trade practice. No verbal advice or written information provided by ECMC shall create a warranty; nor shall visitors to the Website rely on any such information or advice. ECMC does not warrant that the content of this or any related Website is accurate, reliable or correct; that this Website will be available at any particular time or location; that any defects or errors will be corrected; or that the content is free of viruses or other harmful components. Your use of this Website is solely at your risk. Because some jurisdictions do not permit the exclusion of certain warranties, these exclusions may not apply to you.

Limitation of Liability
ECMC and its suppliers shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages, or LOST PROFITS that result from the use of, or inability to use, this Website. Nor shall ECMC be liable for any such damages, including, but not limited to, reliance by a visitor on any information obtained via the Website, or that results from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis, even if ECMC has been advised of the possibility of such damage. In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, liability shall be limited to the extent permitted by law.

Your Responsibility
You are responsible for maintaining the confidentiality of the username and password assigned to you. You are fully responsible for all activities that occur under your username and password. You agree to (1) immediately notify ECMC of any unauthorized use of your username or password or any other breach of security; and (2) properly log-out and exit from your account at the end of each session. ECMC will not be liable for any loss or damage arising from your failure to comply with this provision. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. If you share your computer with others, you may wish to consider disabling your automatic sign-in feature.

Prohibited Activities
ECMC reserves the right to investigate and terminate your use of the Website for misuse, behavior which could be regarded as inappropriate, or conduct that is unlawful or illegal. Inappropriate, unlawful or illegal conduct includes, but is not limited to:

  • Impersonating another person or entity;
  • Expressing or implying that any statements you make are endorsed by ECMC or ECMC Group without ECMC's or ECMC Group's specific prior written consent;
  • Using any robot, spider, side search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of the Website or its contents;
  • Posting, distributing or reproducing any copyrighted material, trademarks or other proprietary information without obtaining the express prior written consent of the owner of such proprietary or intellectual property rights;
  • Removing any copyright, trademark or other intellectual property rights or notices included on the Website;
  • Interfering with or disrupting the Website or the servers or networks connected to the Website;
  • Posting, emailing or otherwise transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment;
  • Forging headers or otherwise manipulating identifiers to disguise the origin of any information transmitted;
  • "Framing" or "mirroring" any part of the Website without ECMC's prior written authorization;
  • Using meta tags or code or other devices containing any reference to ECMC or the Website to direct any person to any other website for any purpose; and
  • Modifying, adapting, sublicensing, translating, selling, reverse engineering, deciphering, compiling or otherwise disassembling any portion of the Website or any software used on the Website or causing others to do so.

Customer Service
ECMC provides assistance and guidance through its representatives. When communicating with our representatives, you may not be abusive, obscene, profane, offensive, sexist, threatening, harassing, racially or religiously offensive or otherwise behave inappropriately. If we feel that your behavior towards any of our representatives or employees is at any time threatening, abusive or offensive, we reserve the right to immediately cease such communication and terminate your use of the Website.

Text Message/Short Message Service (SMS) Terms and Conditions for ECMC Account Alerts
ECMC Account Alerts subscription service will send account alerts to your wireless phone by Short Message Service (SMS) text messaging.

You will receive an email requesting your consent to subscribe to this service if you grant ECMC and its representatives authorization to contact your current and future cell phone using our automated dialing system. You may also subscribe to ECMC Account Alerts by texting START to 32621 (ECMC1). By manually subscribing to this service, you will also be granting ECMC authorization to contact you on your current and future cell phone via an automated dialing system. You may receive one text/SMS message per week from this service, unless you request additional messages. Message and Data rates may apply.

By subscribing to ECMC Account Alerts subscription service, you affirm that:

  • You are authorized to agree to receive mobile contacts on this phone number and are responsible for any mobile message or data charges incurred.
  • You understand and agree that the text/SMS messages may be sent to your mobile phone/device using an automated dialing system.
  • Consent to receive account related text/SMS messages is NOT required as a condition of ECMC services.
  • Any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

To discontinue receiving text/SMS Messages from ECMC Account Alerts text STOP to 32621 (ECMC1). For help, text HELP to 32621 (ECMC1). For ECMC Customer Support, send an email to ECMC respects your right to privacy, in accordance with our Privacy Policy.

Carriers Supported
AT&T®, Sprint®, T-Mobile®, Verizon Wireless®, Boost®, Cricket®, MetroPCS®, U.S. Cellular®, Virgin Mobile®, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Breakaway Wireless, Cabelvision (Optimum Mobile), Carolina West Wireless, Cellcom, Cellular One of East Central Illinois, Centennial Wireless, Chariton Valley Cellular, Chat Mobility (Hawkeye), Cincinnati Bell Wireless, Coral Wireless, Cox Mobility, Cross/ Sprocket, C-Spire Wireless (formerly Cellsouth), CTC Telecom, DTC Wireless (Advantage Cellular), Duet IP (AKA Max/Benton/Albany), Element Mobile, Epic Touch, GCI Communications, Golden State, Illinois Valley Cellular, Immix (Keystone Wireless/ PC Management), Inland Cellular, iWireless, Leaco, Mobi PCS, Mosaic, MTPCS/ Cellular One (Cellone Nation), Nemont, Nex-Tech Wireless, nTelos, NW Missouri Cellular (Hawkeye), Panhandle Telecommunications, Peoples Wireless, Pioneer, Pine Cellular, Plateau, Revol, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - Syringa, Rina - UBET, Rina - Manti, Rural Cellular Corporation, SI Wireless, Simmetry, SouthernLINC, SRT, Strata Networks, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless. AT&T, Sprint, T-Mobile, Verizon Wireless, etc., are registered trademarks of the respective entities.

You acknowledge that text/SMS messages are distributed through third party mobile network service providers and therefore ECMC cannot control certain factors relating to message delivery. You acknowledge that, depending on your mobile provider service, it may not be possible to transmit the text/SMS message to you correctly. Wireless carriers are not liable for delayed or undelivered messages.

T-Mobile® is not liable for delayed or undelivered messages.

ECMC is not liable for delayed or undelivered messages.

ECMC does not charge a fee for text/SMS messaging services. While ECMC does not charge a fee for this service, ECMC is not responsible for any charges from an individual's mobile/wireless service provider that may result from this service. It is your responsibility to check with your mobile service provider under your plan, as standard messaging and data rates may apply. ECMC assumes no responsibility for charges incurred by signing up for this text/SMS messaging service. Any text messaging fees that you incur will be billed by your individual mobile service provider's bill.

Applicable Laws
All content and materials of this Website are protected by copyrights, trademarks, or other proprietary/intellectual property rights and laws. These terms and conditions shall be governed and construed in accordance with the laws of the state of Minnesota, USA, and applicable federal laws without regard to conflicts of law principles. You agree that any and all proceedings relating to this Website and the subject matter contained herein shall be maintained in the courts of the state of Minnesota or the federal district courts sitting in Minnesota, which courts shall have exclusive jurisdiction for such purpose.

Not Legal Advice
The information on this Website is not to be construed as legal advice. It should not be used to replace the advice of your own legal counsel. The information on this Website does not include a complete list of the rights available under state or federal law.

Changes to Our Terms of Use
From time-to-time, we may update our Terms of Use to reflect changes in our practices and services. If we make material changes to our Terms of Use, we will notify you by prominently posting notice on our Website that the Terms of Use have changed.

If any provision of these Terms of Use is held invalid, the remainder of the Terms of Use shall continue in full force and effect. If you have questions or problems obtaining information on our Website, please contact 888-221-3262 or